Refund & Returns Policy

At TitanEdge, we want you to be completely satisfied with your steel-wire cutter head. This policy explains our 30-day money-back guarantee, our shipping timelines, and how we handle refunds, replacements, and returns. By placing an order, you agree to the terms below.

Our 30-Day Money-Back Guarantee

We stand behind TitanEdge with a 30-day money-back guarantee. If you're not completely satisfied for any reason, just contact us at support@titanedgetools.com within 30 days of delivery and we'll make it right with a replacement or a full refund — your choice. In most cases, you won't need to ship anything back.

Order Processing & Shipping

• Orders are processed within 1–3 business days.
• Once shipped, delivery to the United States typically takes 7–15 business days, depending on your location and customs clearance.
• You'll receive a tracking number by email as soon as your order ships. Please allow 3–5 days for tracking to begin updating.
• Delivery estimates can be affected by carrier delays, customs, weather, and holidays, which are outside our control.

Order Changes & Cancellations

• Need to change or cancel? Email us within 24 hours of ordering at support@titanedgetools.com and we'll do our best to update it before it ships.
• Once an order has been processed or shipped, it can no longer be changed or cancelled.
• Please double-check your shipping address at checkout — we cannot be responsible for orders sent to an incorrect address provided by the customer.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or is the wrong item, we'll make it right right away:

• Contact us at support@titanedgetools.com within 30 days of delivery.
• Include your order number and clear photos or a short video showing the issue (this helps us process your claim and improve quality).
• We'll send a free replacement or issue a refund — your choice. In most cases you won't need to ship anything back.

Missing Items

If part of your order is missing, contact us within 30 days of delivery with your order number and a photo of what you received. We'll resend the missing item or refund it.

Lost or Undelivered Packages

• If your tracking hasn't updated or you haven't received your order within the expected window, email us — we'll investigate with the carrier and make it right.
• If tracking shows "Delivered" but you haven't received it, please check with household members/neighbors and your local carrier first, then contact us so we can help.
• Packages returned to us due to an incorrect address, refusal, or failure to claim are the customer's responsibility; reshipment may require an additional shipping charge.

Returns

• Thanks to our money-back guarantee, if you're unhappy within 30 days, just contact us for a refund or replacement — you generally won't need to return the item.
• If a return is ever required for a specific claim, we'll provide instructions. Please do not ship any item back without contacting us first and receiving return instructions; unauthorized returns cannot be processed.

Refunds

• Approved refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear after it's approved, depending on your bank or card provider.

What's Not Covered

Our guarantee covers your satisfaction with the product. It does not cover issues outside our control, including:

• An incorrect shipping address or contact details provided at checkout.
• Packages refused, unclaimed, or held/returned due to customs issues on the customer's end.
• Damage caused by improper installation or misuse, or normal wear from use (please follow the included instructions and safety guidance).

Safety Note

This is a heavy-duty steel-wire cutting attachment. Please read and follow the included installation and safety instructions, wear appropriate protective equipment (eye protection and sturdy footwear), and only fit it to compatible straight-shaft trimmers and brush cutters.

Contact Us

Questions or a claim? Email support@titanedgetools.com with your order number, and we'll get back to you within 1–2 business days.

Last updated: August 15, 2026